The list of frequently asked questions is organized into the following categories:
Here is a list of Frequently asked questions.
Q1. I have a single resort and/or five resort plan. Can I download the same map multiple times?
A1. Yes, you can download the same map multiple times during the season. With the five resort plan, you can download maps for five unique resorts.
Q2. I am running out of disk/flash space. What should I do?
A2. You can do the following to free up disk space.
- You can delete maps of resorts that you won't be going to. We let you download the same map multiple times. You can download the map of same resort again.
- You can delete older tracks. Before you delete older tracks, we recommend that you export your tracks. To export tracks, select the tracks you want to export, and select 'Export' from the menu.
Q3. Do I need cellphone coverage or internet connectivity on the slopes for the software to work?
A3. No. Once the resort map is downloaded to the device, you do not need cellphone or internet coverage for the software to work.
Q4. Why does GpsSkiMaps expire at the end of the season?
A4. GpsSkiMaps licenses map data from external companies. The licensing agreement requires us to disable certain features at the end of the season.
Q1. Can I check my email/do other tasks while tracking is on?
A1. Yes, you can. The app supports iPhones running iOS 4.0 or higher, wherein multitasking is supported for GPS apps. Following phones are fully supported:
- iPhone 4 running iOS 4.0 or higher
- iPhone 3GS running iOS 4.0 or higher
Q2. Do I need cellphone connectivity for tracking/using GPS?
A2. No, we frequently test on phones without Sim cards/cellphone connectivity. Once the resort data is downloaded to the device, the app does not need any internet connectivity.
Q3. Why do you only support iOS4.0 or higher? I would like to use the app on iPhone 3GS running iOS 3.2.
A3. iOS 4.0 is the first version where in Apple added multitasking support for apps that use GPS. Apple offers free upgrades to iPhone 3GS users for iOS4.0.
Q1. How does the app get my Android phone.
A1. The app get downloaded OTA (over the air) using the phone's data plan. If you are able to check email and serf internet on your phone then you already have a data plan.
- On you android phone, start you browser and click on software tab at gpsskimaps.com. You can go to the software tab directly from here.
- On the software page, click on the 'download' link for your android devices.
To install the app on your android phone, you would need to "Allow installation of non-market applications" described below.
Q2. How do I allow installation of non market applications on my android phone?
A2.
- From the home screen, press Menu and tap on Settings.
- Tap on Applications
- Tap on Unknown sources. Make sure that the box is checked/selected.
You can also find these instructions at this link.
Q3. I've an android phone from Verizon? Would the app work for me?
A3. Yes
Q4. I've an android phone from Sprint? Would the app work for me?
A4. Yes
Q5. I've an android phone from T-mobile ? Would the app work for me?
A5. Yes
Q6. I've an android phone from AT&T ? Would the app work for me?
A6. AT&T prevents installation of non-market apps on locked phones (Nexus one is unlocked) . You can use the side loader wonder machine to get around this AT&T limitation. We suggest that you first install the app before purchasing the activation code.
You can also get the app from Android market place.
Q1.I am receiving 'Error 201 Tunnel Failed' or 'Error connection timeout'.
A1.It means that network options are not conifgured correctly on the device. To configure network options do the following:
- Select 'Network Options' on HomeScreen. This will take you to a Screen that says: 'Select a transport screen'
- Click Menu->AutoDiag. This will try to figure out the network settings for you. If it succeeds it will prompt you to 'Save' the network options.
If you know your Network Setting, please configure it manually on this Screen.
Q2. My device supports Wi-fi. I want to use Wi-fi to download the maps.
A2. You can configure your 'Network Options' manually. Please note that once you set Wi-fi manually and you go to an area where you do not have 'Wi-fi' coverage, you will have to set your 'Network Options' again.
- Select 'Network Options' on HomeScreen. This will take you to a Screen that says: 'Select a transport screen'
- Select 'Wi-fi' and run 'Diagnose'. If it succeeds it will prompt you to 'Save' these settings.
Q3. How do I enable GPS on Verizon Blackberry Storm, Blackberry Tour and Blackberry Bold?
A3. You must enable GPS on verizon's Blackberry Stom and Blackberry tour to use GPS features of the software. To enable GPS do the following:
- Select Options->Advanced Options ->GPS
-
Under GPS , set Location On to 'GPS enabled' if it is set to 'E911 only' and 'Location Aiding' to 'Enabled'.
- You can find step by step instructions to do that at the following link as well.
Q4. I have a Verizon blackberry. Would this software work for me?
A4. Features that do not use GPS would work on all Blackberry devices running OS, higher than or equal to 4.2. If you are using GPS, the following devices would work for Verizon customers.
- Blackberry Tour
- Blackberry Storm
- Blackberry Bold
- 9330
Q5. I have an AT&T blackberry . Would this software work for me?
A5. Yes, if your device is running OS, higher than or equal to 4.2. AT&T does not lock the GPS on blackberries they sell. The software can be dowloaded for free.
Q6. I have a Sprint blackberry . Would this software work for me?
A6. Yes, if your device is running OS, higher than or equal to 4.2. Sprint does not lock the GPS on blackberries they sell. The software can be dowloaded for free.
Q7. I have a blackberry from a smaller carrier. How do I check if the software works for me?
A7. Features that do not use GPS would work on all Blackberry devices running OS, higher than or equal to 4.2. For GPS related features to work, the GPS chip should not be locked by your carrier. You can either contact your carrier or send us an email and we can look up that information for you.
Q8. Can I export recorded tracks ot of my blackberry?
A8. Yes, you can. Go to 'View Tracks[ -> 'Resort' -> Day and Select the tracks you want to export.
Q9. Where are tracks stored when I export them?
A9.
- By default all tracks are exported to our partner website. You will asked to provide an email address. We will create an account for you and email you the password.
- If you would like to export the tracks to a file, go to 'Options' and Select 'Export to:' to as 'File' in the dropdown choice field.
Q10. How do I launch track recording?
A10.
- From the HomeScreen, do "Select Resorts"-> "Your ski resort". This will open the map of "Your ski resort".
- Once you are looking at the map of "Your ski resort", press Menu. From the menu, select "Record". If your device has GPS this will turn on track recording. You would initially see "Scan" in red color at the bottom right of your screen. This is when the device is scanning the sky to lock on to Satellites. When the device is locked onto satellites, it will show "Rec." in Red at the bottom right corner of your Screen. Sometimes locking on to satellites can take a minute or so. So please allow at least a minute or so for the indicator to turn to "Rec."
- To turn off Recording at any point, when on the "Your ski resort" map screen, press Menu and select "Stop".
Q11. How do I view my location at any time?
.A11. To view your location at any time:
- When you are looking at the map of your resort, press Menu, select "MyLocation". This will show you your location on the map. Again this will be instantaneous if the device is locked onto satellites. Otherwise, it will show "Locating" at the bottom of the screen until it is able to locate you.
Q12. What is "Interval" under Options?
A12. The interval setting determines how frequently we record your position, speed etc. By default the value is 1 second. You can change this number to 3 or 5 to save on battery. For an AT&T curve, we were able to track for 6 to 8 hours. For a blackberry pearl, you **might** have to change this number to a little higher to save battery.
Q13. During map download, I get this error: “java.io.IOException: HTTP response code: 413”. What does it mean and how can I get around it?
A13.
Please try the following to get around this error.
1. From HomeScreen, Select NetWork Options -> 'DIRECT-TCP'.
From menu select "Diagnose". If that succeeds, it will prompt you to save "Direct TCP" as transport.
- Try downloading your map again if "Direct TCP" succeeds.
2. If "Direct TCP fails, please try the following:
- From HomeScreen, Select NetWork Options -> 'WAP2'.
From menu select "Diagnose". If that succeeds, it will prompt you to save "WAP2" as transport.
- Try downloading your map again if "WAP2" succeeds.
If all fails, please contact support@berryski.com with the name of your carrier and we will troubleshoot it for you.
Q14. How does the app get to my device?
A14. The app get downloaded OTA (over the air) using the phone's data plan. If you are able to check email and serf internet on your blackberry then you already have a data plan.
- On you blackberry, start you browser and click on software tab at berryski.com. You can go to the software tab directly from here.
- On the softwar page, click on the 'download' link for your device.
Please note that you have to use blackberry internet browser to download the software.
Q15. I purchased the European Ski Resort Complex Product. Can I download any resort in the country where that complex resides?
A15. If you purchased the 'European Ski Resort Complex Product', you can downlaod one of the predefined complexes listed here. If you are looking to download all the resorts in a country, we recommend that you get the "All Ski Resorts in a Single European Country" product.
Q16. I am on Vodafone UK. Would the app work for me?
A 16. Yes we have blackberry owners on Vodafone UK network using the app.
Vodafone users need to give permissions to allow the applications to access web. So you might have to do the following for a blackberry running on Vodafone UK network.
Instructions for all blackberry vodafone users
1. Use the Vodafone WAP browser. It is called Vodafone live. Click on the icon. It would take you to a 'first time user' page that you must respond to before you can get any further. This needs to be done once.
(All the request made by our app were most likely going to this Portal instead of coming to our servers.).
2. Once you have used the WAP browser, from the Network Options on our app, select 'WAP2', diagnose and select 'Yes' when prompted to save.
Now you should be able to refresh map list, download maps etc.
If you have a blackberry with wifi access
If your blackberry has wi-fi access, please choose 'wi-fi' from Network Options of the app, diagnose and select 'Yes' when prompted to save.
Q17. I am on O2 UK. Would the app work for me?
A 17. Yes we have blackberry owners on O2 UK network using the app.
If you have a blackberry with wifi access
If your blackberry has wi-fi access, please choose 'wi-fi' from Network Options of the app, diagnose and select 'Yes' when prompted to save.
Instructions for all O2 UK users
1. From HomeScreen of the app, Select NetWork Options -> 'DIRECT-TCP'.
From menu select "Diagnose". If that succeeds, it will prompt you to save "Direct TCP" as transport.
- Try downloading your map again if "Direct TCP" succeeds.
2. If default options with 'DIRECT -TCP' fail, please diagnose 'DIRECT-TCP' with the following settings:
Try downloading your map again if "Direct TCP" with above settings succeed.
3. If "Direct TCP fails, please try the following:
- From HomeScreen, Select NetWork Options -> 'WAP2'.
From menu select "Diagnose". If that succeeds, it will prompt you to save "WAP2" as transport.
- Try downloading your map again if "WAP2" succeeds.
Q17. I am on "Wind Telecom Spa", Italy. Would the app work for me?
A17. Yes. You would have to set the network setting using the following steps.
- Start the app and select 'Network Options'.
- Select Direct TCP. This would also give you an option to enter APN. Under APN, please enter the following:
internet.wind
- Click Diagnose
Q18. I am on "Vodafone", Italy. Would the app work for me?
A18. Yes. You would have to set the network setting using the following steps.
- Start the app and select 'Network Options'.
- Select Direct TCP. This would also give you an option to enter APN. Under APN, please enter the following:
- Click Diagnose